Security and Privacy Policy

The Mortgage Warehouse (GB) Ltd is committed to protecting your privacy and keeping your personal information secure. This policy does not extend to external websites accessed from this site –including those of other members of the The Mortgage Warehouse (GB) Ltd Group. Please read the terms and conditions of any other sites separately.

Security
Strict security procedures are followed whenever your information is obtained and stored. Our online enquiry and application forms use 128-bit encryption, the highest level of security available. This ensures it is virtually impossible for unauthorised third parties to access or read your personal information.

Digital SSL (Secure Sockets Layer) Certificate
This is connected to The Mortgage Warehouse (GB) Ltd domain name https://application.uk-mortgage-quote-online.co.uk where all secure enquiry forms reside. The Mortgage Warehouse (GB) Ltd can offer fully secure data transmissions across the Internet. Our SSL Certificate safeguards your details by using a public-and-private key encryption system to uniquely identify individuals carrying out transactions on our website, making information exchanged unintelligible to anyone other than ourselves.

Open emails are not secure and third parties may be able to intercept, access or alter any information you send via email. The Mortgage Warehouse (GB) Ltd is not responsible for and cannot accept liability for any damage resulting from open email messages sent to or received by The Mortgage Warehouse (GB) Ltd. If you send us an email please keep the amount of confidential information you include to a minimum.

If you make an enquiry via email, we will take steps to check your identity before giving out any personal information.

We regularly review our security procedures.

Privacy
The Data Protection Act 1998 (see http://www.dataprotection.gov.uk for more information) gives individuals certain rights as it defines the rules for processing personal information. It also states that those who record and process personal information, such as The Mortgage Warehouse (GB) Ltd, must be open and honest in how the information is used. The following gives you an overview:

Essentially, we use your information to provide an advisory and application service for mortgages with UK mortgage lenders. Occasionally we may contact you about other things that may interest you or save you money, but of course you can opt out by calling 0800 801079 or in writing to the Operations Director, The Mortgage Warehouse (GB) Ltd, Unit 5b, Kemps Quay, Quayside Road, Southampton Hampshire SO18 1BZ.

We don't sell or reveal your details to any companies outside our Group for their marketing purposes without your consent. If you are receiving any unsolicited marketing approaches from companies you don't normally deal with, you can prevent this by registering with the Mailing,Telephone or Fax Preference services:

Mailing Preference - 020 7291 3310
Telephone Preference - 020 7291 3320
Fax Preference - 020 7291 3330
For more details about all the Preference Services, please see the Direct Marketing Association website: www.dma.org.uk

We do not undertake credit searches with licensed credit reference agencies such as Equifax and Experian until you make a formal application for a mortgage or other credit based product, and only then will the credit search be carried out with your permission, and by the lender to whom you apply.

Customer information may be used to prevent crime and trace those responsible. We are also legally obliged to disclose information about customers to certain bodies that have statutory authority.

We'll keep a record of your e-mail address and any messages you send us and may contact you unless you ask us not to. Any replies we send will not contain any confidential information as these can not be sent using a secure system.

We may record telephone conversations to offer additional security, resolve complaints and improve our standards.

All our employees are personally responsible for maintaining customer confidentiality.

If you wish to know what information The Mortgage Warehouse (GB) Ltd holds about you, please write to the Data Protection Officer, The Mortgage Warehouse (GB) Ltd, Unit 5b, Kemps Quay, Quayside Road, Southampton Hampshire SO18 1BZ. If any information is inaccurate or incorrect, please inform us and we will correct it.

The Mortgage Warehouse (GB) Ltd site currently does not use cookies. Cookies are pieces of information stored by the browser on your computers hard disk when you visit a web site. They can provide general management information about web site traffic patterns, to help monitor and improve internet service. We do monitor use of the website and as part of this process we will log your IP address.This is the unique address your computer has while connected to the internet and consists of a series of numbers. This is not stored in any manner which can identify you and is retained for only a short period of time.